What we do
We help organisations understand, design and develop the workforce they need to deliver today and prepare for the future. We specialise in workforce transformation, planning and design, supporting organisations to make meaningful changes to how their workforce is structured, developed and enabled to deliver services effectively. For us, it is about more than reorganising roles or structures. It is about taking a joined-up view of people, work, services and organisational priorities, and understanding what needs to change to create a workforce that is sustainable and fit for the future. We combine workforce expertise, evidence and collaborative design to help organisations move from complex challenges and strategic ambitions to practical solutions that can be implemented and sustained
Workforce Transformation
We guide organisations through the strategic process of reshaping their workforce to ensure they have the capacity, capability and flexibility to deliver sustainable change and identify the change required for future success.
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- Determines how the workforce needs to change
- Focuses on moving from current workforce to desired future workforce
- Often answers “what needs to change?” and “how do we get there?”
- Considers the wider changes to people, structures, culture, capabilities and ways of working
- Often results in a workforce transformation strategy, roadmap or programme of change
- Helps organisations make and sustain the workforce changes required
Workforce Planning
We support organisations to identify current and future workforce requirements and develop evidence-based strategies to ensure they have the capacity to deliver their objectives now and in the future.
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- Determines what workforce is needed and when
- Focuses on workforce supply, demand and future requirements
- Often answers “how many?” and “what type?”
- Identifies workforce gaps, shortages, surpluses and risks and uses a range of workforce data
- Often results in a workforce plan and recommnedations for implementation
- Can sometimes be undertaken without redesign or transformation
Workforce design
We help organisations to design how work is configured and delivered. Using a skills-based approach we develop roles, teams, functions and ways of working into an optimal workforce model aligned to transformation.
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- Determines how the workforce should be organised (composition and configuration)
- Focuses on services, roles, teams, skills and ways of working
- Often answers “how should work be done?” and “by whom?”
- Prioritises creating an effective and sustainable workforce model supported by practical solutions
- Often results in redesigned roles, teams, pathways, services or workforce models
- Helps organisations design better ways of organising work and people
What this can include
Bixi brings together service, team, role, capacity and skills perspectives to help organisations design workforces that are fit for the future. Rather than looking at individual workforce challenges in isolation, we consider how services, work, people and skills connect, helping clients develop practical and sustainable workforce solutions.
Pathway and services design
We help organisations design pathways and services around the needs of the people who use and deliver them. By exploring demand, activities, handovers, roles, skills and ways of working, we identify opportunities to improve how work flows across a service or system. The result is a more joined-up, efficient and sustainable model that aligns workforce capacity and capability with what the service needs to achieve.
Team design
We help organisations design teams that have the right mix of people, roles, skills and ways of working to deliver effectively. We consider how work is distributed, how different roles contribute, where responsibilities sit and how people collaborate. This helps create teams that make better use of workforce capability, reduce duplication and gaps, and are designed around the work that needs to be done.
Role design
We support organisations to create new roles or redesign existing ones so that responsibilities, activities and expectations are clear and purposeful. Taking an evidence-informed approach, we consider the needs of the service alongside workload, skills, autonomy, relationships and opportunities for development. This helps create roles that work for both the organisation and the people carrying them out.
Productivity and efficiency
We help organisations understand how their workforce can work more effectively, making the best use of people’s time, skills and capacity. By exploring workload, processes and opportunities to reduce duplication or unnecessary activity, we identify practical improvements that support better productivity and efficiency. Our approach balances organisational performance and cost-effectiveness with workforce experience and retention.
Skills mapping
We help organisations understand the skills and capabilities they have, the skills they need and where there may be gaps or opportunities to develop their workforce. Skills mapping can be used across roles, teams, services or organisations to build a clearer picture of current and future workforce capability. These insights can inform workforce development, recruitment, deployment, role design and learning priorities.
Career pathways
We help organisations create clear and meaningful career pathways that show how people can develop and progress across roles, professions or services. By mapping roles, skills, capabilities and development opportunities, we can identify different routes for progression and support greater visibility of career opportunities. This can help organisations develop and retain talent while building the workforce capabilities they will need for the future.